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My Go-To Cancun Area Family Resorts

June 15, 2023

[Hey it's me, Susan, your MacKID publisher, but I'm putting on my travel advisor hat for this one!]

I work with so many families to plan their perfect family vacation to Mexico, and I love it. Moms typically come to me overwhelmed by all the resort options and aren't sure which ones to pick. I love working with them to find the perfect fit for their vacations, and I'd love to do that with your family too, but I thought I'd share a list of my current favorite resorts that tend to check a lot of boxes for families I work with!

Nickelodeon Riviera Maya

This resort is known for its incredible waterpark. I love how the waterpark is split into three areas so all age groups will be entertained, even the littlest guests. All guest rooms have two bathrooms, each with a shower, which for families is an incredible perk - so. much. sand! Each room also is swim-out (with a secure balcony door), either onto a pool balcony or the resort pool. The resort does a fantastic job with entertainment and character interactions. Plus their food is some of the best all-inclusive food I've had!



Dreams Playa Mujeres

The Dreams brand is one of my favorites, they always take great care of my clients. This particular resort is a favorite because of the waterslides, water play area, and rock climbing walls. It's also situated in a beautiful area of Cancun that's known for its (typically) sargassum-free beaches with gorgeous turquoise waters. 



Planet Hollywood

This is a great resort for families who like to stay entertained during vacation! With water play areas for all ages, a FlowRider, and a lazy river, everyone will be entertained. Planet Hollywood also offers a great selection of 1 and 2-bedroom suites, fantastic for families. Guests can upgrade to Star Class for even more attention and amenities!



Hotel Xcaret

Looking for something distinctly unique with fantastic service and delicious food? Xcaret is one of my absolute favorite resorts in this destination! Not only are typical all-inclusive amenities part of your vacation, but the entrance fees to ALL the Xcaret adventure parks (and food while you're there) are included too. It's a fantastic value!



Royalton Splash

This is one of the newest family resorts in the Cancun area, and we're hearing lots of fantastic feedback! (But aren't getting great images as you can see, which is a bummer!) Focused on water fun for all ages, your kids will be entertained all day!



All of these resorts offer fun kids clubs too, so it doesn't have to be all about the kids, you can sneak in some adult time at dinner or on the beach. 


What's it Like to Work with a Travel Advisor?

I'm with clients through the entire process to answer questions, do additional research, and share my tips. And if any issues come up, I'll be right there to help find the right solution.

  1. I typically do a quick intro call with clients (but can do that over email too, I know you all have so much on your plates) to learn all about the vacation they have in mind. 
  2. Once I have all that info, I'll get to work and find the best fits and present these options
  3. Then we chat about what they love, what might be missing, and then sometimes look at some new options. Once they've made a decision, I work with them to place the deposit and get everything locked in. 
  4. With the vacation booked we do specific destination planning to make their trip even more special. For theme park clients we'll discuss Genie+ and advance dining reservations. For tropical destination clients, we'll talk about arrangements that may enhance their visit - excursions and dining reservations if necessary. 
  5. A few weeks before travel I send all the appropriate travel documents they need to make their travel seamless. 

Why Work with a Travel Advisor?

⏰ Save Time and Be Less Overwhelmed: There's no need to waste your time planning your vacation from scratch! I'll walk you through the trip planning process and make experienced recommendations.

☎️ Personalized Service: The difference between booking with an online travel company (Orbitz, Expedia, Costco, etc) and me is SERVICE! You'll have ONE person to deal with. ONE person accountable for your vacation. ONE person to handle all the details, questions, and follow-up.

πŸ“‹ Reputable Suppliers and Resorts: I only book with our reputable, tried, and tested suppliers so I set my clients up to have the best experience.


About Susan Troy, Elite Travel Concierge

Vacation planning is a LOT of work!

Working with a Travel Advisor makes it a whole lot easier, and I can typically even save you money on your vacation - plus, travel planning is free!

I can help make your dream vacation come true by finding the right resort and sticking to your budget. You work hard to save for your vacation, and planning your getaway should be fun!

I specialize in family travel and couples’ getaways to:

  • 🏰 Walt Disney World and Disneyland
  • 🎒 Universal Studios
  • πŸ–οΈ All-inclusive vacations to the Caribbean and Mexico for adults and families
  • πŸ›³οΈ Cruises
  • ✈️ Travel across the U.S. and Europe
  • 🏠 Vacation rentals in the U.S. and Europe



I'm an explorer and enjoy seeing the world! I have so much knowledge to share with my clients about fun destinations and travel tips, especially families. I'm so honored to be able to plan special vacations for others, and I take my role as a planner very seriously. I know you work hard for your money, and want to spend it in the best way to make memories. Want to see all the destinations I've personally traveled to in the U.S., Central America, South America, and Europe? Head here!

You can email me at susan@elitetcagent.com or head to my website: www.susanelitetcagent.com. Follow along on Facebook and Instagram to see fantastic destinations and great deals!